At Blush & Willow Boutique, we want you to love every piece you order. We understand that sometimes an item may not work out, and we’re happy to help. Please review our shipping, return, and exchange policies below before placing your order.

Shipping

Standard Shipping

We offer $7.95 flat-rate standard shipping on eligible orders within the United States.

Orders typically arrive within 5–7 business days. Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.

Business days do not include weekends or holidays.

Order Processing

Orders are processed and prepared for shipment as quickly as possible. During holidays, sales, new releases, or other high-volume periods, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

Blush & Willow Boutique is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery times and tracking updates are managed by the carrier.

If your tracking information shows a delay or your package appears to be lost, please contact us and we will do our best to assist you with the next steps.

Packages marked as delivered by the carrier should first be checked around the delivery location, with household members or neighbors, and with the carrier.

Blush & Willow Boutique is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided at checkout.

Returns & Exchanges

We hope you love your purchase, but we understand that sometimes something just isn’t quite right.

Eligible merchandise may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return, merchandise must be:

• Unworn

• Unwashed

• Unaltered

• Free from stains, makeup, deodorant, perfume, pet hair, smoke, or other odors

• In its original condition

• Returned with all original tags attached

Items that do not meet these requirements may not be accepted for return.

Return Options

Approved returns will be issued as store credit.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the merchandise received was damaged, defective, or incorrect due to an error by Blush & Willow Boutique.

We recommend using a trackable shipping method when sending a return. Blush & Willow Boutique is not responsible for return packages that are lost or damaged while in transit to us.

Exchanges

Because our inventory may be limited and styles can sell quickly, we cannot guarantee that a different size, color, or style will be available for a direct exchange.

If you would like a different size or item, please contact us. When possible, we will be happy to assist.

If an exchange is unavailable, you may return an eligible item according to our return policy and use your store credit toward another purchase.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

• Clearance and final-sale merchandise

• Gift cards

• Earrings and other pierced jewelry

• Intimates and undergarments

• Bodysuits where applicable for hygiene purposes

• Swimwear where applicable for hygiene purposes

• Items specifically marked “Final Sale”

Additional promotional or discounted merchandise may be designated Final Sale at the time of purchase.

Final-sale items are not eligible for returns, exchanges, or store credit unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment, but if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the item and the damage, defect, or incorrect merchandise

Please do not wear, wash, alter, or remove tags from the item before contacting us.

Once we review the information, we will provide instructions for resolving the issue.

Return Process

Before sending merchandise back, please contact Blush & Willow Boutique to request a return.

Include your order number and the item(s) you would like to return.

Once your return is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Please do not send returns to any address other than the return address provided in your return instructions.

Store Credit

Once your approved return has been received and inspected, store credit will be issued for the eligible merchandise amount.

Please allow several business days after delivery of your return for inspection and processing.

Original shipping charges and return shipping charges are not included in store credit.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to request a change or cancellation, please contact us immediately after placing your order.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing.

Once an order has shipped, it cannot be canceled.

Refused & Undeliverable Packages

Packages returned to Blush & Willow Boutique because of an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempt may be subject to additional shipping charges if the customer requests that the order be shipped again.

Original shipping charges are non-refundable.

Promotional Codes & Discounts

Discount codes must be entered at checkout and cannot be applied retroactively after an order has been completed.

Unless otherwise stated, promotional offers cannot be combined.

Items purchased during certain promotions may be subject to special return conditions or designated Final Sale. Any special terms will be disclosed with the promotion.

Questions?

We’re happy to help.

If you have questions about your order, shipping, returns, or exchanges, please contact Blush & Willow Boutique Customer Care through the contact information provided on our website.

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with Blush & Willow Boutique. We truly appreciate your support and hope you love your purchase!